Free migration support is available for all of our reseller hosting services. All you need to do is submit a support request through our website after completing the purchase process. Our team will request the necessary information from you for the migration process and will promptly carry out the procedures. Please note that due to differences between servers based on the technologies used on the websites under your reseller account, the migration of some of your sites may not be entirely successful (For example: using a very old version of PHP that is incompatible with newer PHP versions. For the security of our customers, we keep PHP versions up to date, and very old versions are removed to avoid security vulnerabilities). Our team will do its best to ensure a successful migration.

Yes. Our reseller hosting plans come with shared IP addresses as a standard feature. However, if you wish, you can purchase the Private IP service either for your main reseller account or for any sub-account to be used exclusively. To request and activate a Private IP address, you can simply submit a support request through our website. Once your request is received, our team will promptly process your request.

Yes, you can change it. You can change your reseller hosting plan at any time. In cases of upgrading to a higher plan, you would pay the price difference between the new plan and the one you are currently using, and the days you have already used will be taken into account. If you want to switch to a lower plan, your account's eligibility for the lower plan features (such as the number of hosted accounts, disk usage, and other resources) will be checked first. If the relevant plan is suitable for your usage, the transition is made, and any excess payment is credited to your account as a balance. (Please note that the credited balance cannot be refunded in cash; it can only be applied to your account and automatically deducted from your future purchases.)

As NETStabil, we currently provide services on servers located in Germany. However, we are actively working on expanding to new locations. In the short term, we plan to open up locations, starting with Turkey, and subsequently expanding to the United States and the United Kingdom. If there is a specific location you would like to see, please let us know; we would be happy to hear from you.

With NETStabil web hosting plans, we provide a 100% uptime guarantee. If you experience any downtime, for every 1 hour beyond the guaranteed uptime, 1 hour of service will be added to your account for free. This is specified in our service agreement. The relevant downtime records will be based on NETStabil system monitoring logs, and planned maintenance activities and hardware failures beyond our control are excluded from this guarantee. In such cases, you need to contact our Support department and submit a support request.